Frequently Asked Questions
General Questions
- Can I make last minute bookings?
- Can I receive mailings regarding future specials or offers?
- Can I reserve a booking using some else's credit card?
- Do you accommodate travelers with disabilities?
- Do you do anything special for group travel?
- Do you offer Travel Protection Plans or Insurance?
- Do your vacation packages include airfare?
- How many people can I book on one reservation?
- I didn't receive an automated confirmation when I confirmed my booking with payment. What do I do now?
- If I am not comfortable providing my credit card via the website, what can I do?
- If my flight arrives prior to the hotel check-in time can I make arrangements to check into my hotel early?
- If my flight departures long after my hotel check-out time can I make arrangements to stay in my hotel past that time?
- Once I have made my booking how can I change a component of my itinerary? Can I make changes to my booking online?
- What if I can't find travel information for my desired destination?
Pricing and Specials
- Are all hotel taxes included in my price?
- Can I book all of your specials online?
- Can I stay longer than the advertised duration for a special?
- Do you offer specials that are valid for web users only?
- Is the price of my package guaranteed once I've applied money?
- Why can't I find the low airfare or package I saw advertised today?
Reservation and Vacation
- Can I book a stopover online?
- Can I utilize my frequent flyer points when making a booking with you?
- How can I make Seat Assignments?
- Why is a flight or fare provided and when I try to book it I am told it isn't available?
- Can I pick up my rental car from a location other than an airport?
- How old do I have to be to rent a car?
- What are the room and occupancy restrictions at each hotel?
- Why is a hotel and price provided and when I try to book it I am told it isn't available?